Privacy Policy

Your Privacy Matters

How we protect and handle your data

Last Updated: October 21, 2025

Your Data is Safe

Enterprise-grade encryption and security

Full Transparency

Clear about what we collect and why

You're in Control

Manage your data preferences anytime

Information We Collect

Account Information

  • Name and email address
  • Phone number (optional)
  • Payment information (processed securely via Stripe)
  • Account preferences and settings

Photos and Content

  • Photos uploaded by you or your photographers
  • Photo metadata (date, location if provided)
  • Gallery names and organization

Usage Information

  • How you interact with our platform
  • Features you use most often
  • Device and browser information
  • IP address and location data
How We Use Your Information

To Provide Our Services

We use your information to operate PhotoVault, including storing your photos, managing your account, processing payments, and connecting you with photographers.

To Improve Our Platform

We analyze usage patterns to enhance features, fix bugs, and develop new capabilities that better serve your needs.

To Communicate With You

We send important updates about your account, payment reminders, new gallery notifications, and optional marketing communications (which you can opt out of).

How We Protect Your Data

Encryption

All photos and data are encrypted in transit (TLS/SSL) and at rest using AES-256 encryption.

Access Controls

Strict authentication, role-based access, and regular security audits ensure only authorized users can access your data.

Secure Infrastructure

We use enterprise-grade cloud infrastructure with automatic backups, disaster recovery, and 99.9% uptime guarantee.

Data Sharing and Third Parties

We DO NOT:

  • Sell your photos or personal information to third parties
  • Use your photos for advertising or training AI models
  • Share your data with anyone without your consent

We DO Share With:

  • Your Photographers: Only the photos they upload for you
  • Payment Processors: Stripe (for secure payment processing)
  • Cloud Storage: AWS S3 (encrypted photo storage)
  • Analytics: Anonymized usage data to improve our service
Your Rights and Choices
  • Access Your Data: Download all your photos and information anytime
  • Delete Your Data: Request account deletion with complete data removal
  • Correct Errors: Update or correct your personal information
  • Opt Out of Marketing: Unsubscribe from promotional emails
  • Export Your Photos: Download all your photos in original quality
Children's Privacy

PhotoVault is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@photovault.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our platform. Your continued use of PhotoVault after changes constitutes acceptance of the updated policy.

Questions About Privacy?

We're here to help. Contact our privacy team anytime.